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30 03, 2021

A high-ticket order is great for your business, unless it's fraud

Recently, we got an appeal for help from one of our customers. Unfortunately, it’s an all too common situation, so we're sharing our answer here. 
24 02, 2021

Merchant Faces Lost in the Mail Fraud

By Nico Ruggieri | February 24th, 2021 | Fraud Prevention, chargebacks
Hi Nico, My customer service team got a call today from a cordial customer claiming that he never received wireless headphones that I know left the warehouse four weeks ago. Deliveries slowed down around the holidays creating all kinds of issues, but we’re back to normal now. Still, it seems like[...]
20 09, 2019

The Visa Dispute Monitoring Program

What’s Changed With Visa Chargebacks? The Visa Chargeback Monitoring Program was renamed to The Visa Dispute Monitoring Program. As such, the VRPT application (Visa Risk Performance Tracking) will now show VDMP instead of VCMP. April 2018 saw Visa change the term chargeback to dispute, and now[...]
13 02, 2019

8 Simple Yet Highly Effective Tips to Prevent Credit Card Fraud

Credit card fraud is no joke; according to Forbes, merchants in the United States are losing approximately $190 billion a year to credit card fraud. Customers of banks lose around $4.8 billion, with banks themselves losing an additional $11 billion. The scale of this problem is massive, with credit[...]
13 02, 2019

Wells Fargo System Outage 2019: What You Need To Know

As of February 8, 2019, the Wells Fargo mobile has been experiencing difficulties in operation. From the Wells Fargo Twitter: “We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance. We’re working to[...]
25 01, 2019

High Risk Businesses | Pinpoint Payments | Payment Processing Solutions

A business is considered high-risk when it meets one of two conditions. The first is that it operates in an industry that is considered high-risk, or prone to health concerns or controversial practices. These types of businesses include software, health and wellness, travel and hospitality, legal[...]
31 12, 2018

Top 10 Chargeback Facts

By Benjamin Grossman | December 31st, 2018 | merchant processing, chargebacks
1. A chargeback is a bank-issued refund For reasons of simplicity, this is the best working definition of a chargeback. Chargebacks are filed by the consumer/card-holder regarding a transaction for which they used their bank-issued card. There are a few classifications of disputed claims, which we[...]
23 05, 2018

VCR Launches, E-Commerce Braces for Impact

By Benjamin Grossman | May 23rd, 2018 | eCommerce, chargebacks
Learn what to expect in Visa’s new chargeback program One thing you can always expect in e-commerce is change. As technology has become more sophisticated, so has the way in which people shop and how they pay. When you accept a transaction online, you’re attempting to verify that the card does, in[...]
02 11, 2017

Are You Really Ready for the Holidays? | Pinpoint Payments | Payment Processing Solutions

The holiday season is once again upon us. Consumers are already marking important dates like Black Friday and Cyber Monday in their calendars to grab the best deals for Christmas and Hanukkah well before they arrive. You have to start planning early to get the biggest possible boost from customers,[...]
03 02, 2016

Chargeback Myths | Pinpoint Payments | Payment Processing Solutions

Many merchants are afraid of chargebacks — and rightfully so. However, there are many myths associated with chargebacks, which is why merchants need to weed through the myths to find the facts. Use our information in this email newsletter to debunk the popular myths and help online merchants manage[...]
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