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If you see a customer messing up on a CVV code a few times, it's not big deal. They look in the wrong place on the card or hit the wrong key. It happens. But when it happens repeatedly and on multiple cards, it could be a very big deal. Especially if it’s for a small amount of money at an unusual[...]

Recently, we got an appeal for help from one of our customers. Unfortunately, it’s an all too common situation, so we're sharing our answer here. 

Hi Nico, My customer service team got a call today from a cordial customer claiming that he never received wireless headphones that I know left the warehouse four weeks ago. Deliveries slowed down around the holidays creating all kinds of issues, but we’re back to normal now. Still, it seems like[...]

Friendly Fraud Part 1 – Understanding and identifying chargeback fraud Friendly fraud, also known as chargeback fraud or digital transaction fraud, is a common problem faced by modern businesses. This type of fraud affects both online and physical stores and is widespread across industry sectors.[...]

Operating a business in the modern world is full of challenges and opportunities. Along with producing great products and services, it’s important to protect yourself financially. The reality is, businesses lose money through fraud all the time, so you’ll want to stay on your toes when it comes to[...]

Credit card fraud accounts for about 30% of identity theft cases. As more and more people turn to ecommerce for shopping as well as starting a business or taking their existing one online, the importance of keeping your data safe has never been more important. At Pinpoint Payments, we have[...]

Did you know that there is a market for stolen credit cards? The black market is a multi-million dollar business devoted to buying and selling credit cards that cause your business to lose out on its revenue. Due to the fact that credit cards are the primary form of payment, this information can be[...]

In the past, if a customer did not have a physical debit or credit card on them, it would be nearly impossible to make a purchase. Not in today’s world. A customer can complete a purchase today without being physically present. These types of payment options are called card not present transactions.

Credit card fraud is no joke; according to Forbes, merchants in the United States are losing approximately $190 billion a year to credit card fraud. Customers of banks lose around $4.8 billion, with banks themselves losing an additional $11 billion. The scale of this problem is massive, with credit[...]