You did everything right. You took the order, packed it and shipped it out the same day it was received. The customer may have even signed a receipt for the package.
So, what’s with the chargeback?
Sometimes things go wrong in shipping. A fragile or not-so-fragile product can dent or break. A bottle can open, spill and ruin the rest of the order.
And up to 86% of consumers, for whatever reason, would rather deal with a credit card company than you. The chargeback fees and fines—the potential loss of processing privileges—that’s your problem, not theirs.
Here are some ways to mitigate the issue.
Best shipping practices can enhance your reputation. Both with customers and credit card processors.
Click here to learn more about Pinpoint Assure Shipping Insurance.