Pinpoint Payments Privacy Policy

Last Updated: January 2026

Pinpoint Intelligence, LLC d/b/a Pinpoint Payments (“Pinpoint,” “we,” “us,” or “our”) respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, share, store, and protect personal data when you interact with our website, products, services, and communications.

1. Information We Collect

Website Visitors

When you visit our website, we may automatically collect limited technical information, including:

IP address
Browser type, device type, and operating system
Pages viewed, referring URLs, and interaction data

We do not intentionally collect sensitive personal information from website visitors unless you voluntarily provide it.

Customers, Merchants, Partners, and Vendors

To provide merchant services and comply with legal and regulatory obligations, we may collect personal and business information including:

Name, address, email address, and phone number
Date of birth and government-issued identification
Social Security Number or Tax Identification Number
Banking, payment, and settlement information
Business ownership and operational details

2. How We Use Personal Information

We process personal data for legitimate business and legal purposes, including:

Merchant underwriting, onboarding, and account management
Identity verification and compliance with FinCEN KYC / AML requirements
Payment processing and transaction support
Fraud prevention, chargeback management, and risk monitoring
Customer service, account communications, and technical support
Marketing, lead follow-up, and business development (where permitted by law)
Improving our website, products, and services
Complying with legal, regulatory, and court-ordered obligations

3. Communications (Calls, Texts & Emails)

By providing your contact information to Pinpoint, you consent to receive communications from us related to our products and services, which may include:

Phone calls (including calls using automated or predictive dialing systems where permitted by law)
Text messages (SMS/MMS)
Emails
Account alerts, service updates, and marketing communications

These communications may be used for:

Account setup, underwriting, and onboarding
Customer support and service notifications
Fraud, compliance, or security alerts
Marketing, promotions, and informational outreach

Call Recording

Calls with Pinpoint may be monitored or recorded for quality assurance, training, compliance, and security purposes. By communicating with us by phone, you consent to such monitoring or recording to the extent permitted by law.

Text Messaging Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any SMS message. Message and data rates may apply.

Email Opt-Out

You may opt out of marketing emails at any time by using the unsubscribe link included in our emails. Transactional and service-related communications may continue as permitted by law.

4. Legal Basis for Processing (GDPR / International Users)

Where applicable, Pinpoint processes personal data based on one or more of the following lawful bases:

Your consent
Performance of a contract
Compliance with legal obligations
Legitimate business interests
Protection of vital interests

5. Data Retention

Website visitor data is retained only as long as reasonably necessary for security, analytics, and website improvement.
Customer, merchant, partner, and vendor data is retained for the duration of the business relationship.
Certain information may be retained after termination to comply with regulatory, accounting, tax, or legal requirements.

6. Sharing of Personal Information

Pinpoint may share personal information only as necessary to provide services or comply with legal obligations, including with:

Acquiring and sponsor banks
Payment processors and card networks
Hardware, POS, gateway, and software providers
Fraud prevention, compliance, and risk management partners
Regulatory authorities or law enforcement when legally required

Pinpoint does not sell personal information.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access your personal data
Correct inaccurate or incomplete data
Request deletion (subject to regulatory retention requirements)
Restrict or object to certain processing
Request data portability
Opt out of certain marketing communications

Requests may be submitted to:

corporate@pinpointpayments.com

We may verify your identity before fulfilling any request.

8. Right to Object or Withdraw Consent

You may object to certain data processing activities or withdraw consent where applicable. Please note that withdrawing consent for essential data processing may impact our ability to provide services.

9. Data Security

Pinpoint maintains administrative, technical, and physical safeguards designed to protect personal information, including secure systems, access controls, and encryption where appropriate. However, no system is completely secure, and you are responsible for protecting your own credentials.

10. International Data Transfers

Pinpoint is headquartered in the United States. Personal data may be transferred to, stored, and processed in the U.S. or other countries where our partners operate. Where required, appropriate safeguards are used to support international data transfers.

11. Third-Party Service Providers

Pinpoint may engage trusted third-party service providers to support operations such as:

Payment processing
Technology infrastructure
Customer communications
Fraud monitoring and compliance

These providers may process personal information only as necessary to perform services on our behalf and are required to maintain appropriate security and confidentiality measures.

12. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect regulatory changes, operational updates, or best practices. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Information

For questions, concerns, or privacy-related requests:

corporate@pinpointpayments.com

United States