How Can We Help?

f you need assistance with your Pinpoint account, payments, funding, equipment, chargebacks, or other processing questions, our support team is here to help. Submit a support request through the form above or call 888-370-9596 for assistance.

If you're experiencing an issue that's preventing you from accepting payments, we recommend calling 888-370-9596 for the fastest assistance. Having your business name, terminal or equipment information, and details about the issue available can help our team troubleshoot more efficiently.

Our support team can assist with questions about deposits, funding activity, or a payment you expected to receive. When contacting us, provide the date and amount of the transaction or deposit in question when available so we can better assist you.

A simple form is typically all that's needed to update your records. Contact Pinpoint Support before making changes to important account information such as your bank account, business details, ownership information, or processing setup. Some changes may require a Void Check or additional verification to help protect your merchant account.

There are a number of things we can do help! First, don't ignore a chargeback notification. Response deadlines can apply, so review the dispute promptly and gather any supporting documentation related to the transaction. Pinpoint can help you understand the dispute process and the chargeback tools available for your account.