character 2

Home > Clearwater Crew

Meet Our Clearwater Crew

The People Behind Every Pinpoint Merchant Success

At our Clearwater, Florida office, we believe great service starts with great people. This team is at the heart of Pinpoint’s operations — handling deployments, client success, underwriting, and merchant support with precision, care, and consistency. Whether you’re setting up a new account, troubleshooting a terminal, or growing your merchant network, our Clearwater professionals ensure everything runs smoothly from start to finish.

Trusted by Business Owners Everywhere

From food trucks to Fortune 500s, we help businesses slash fees, modernize payments, and keep more of what they earn.

We’ve worked with thousands of merchants nationwide — farmers markets, mom-and-pop shops, celebrity-backed brands, and publicly traded companies. Whether you’re running a corner store in Clearwater or a high-volume operation in New York, our approach stays the same: real solutions, built around your business.

Pinpoint_Logo 2

5-Time Inc. 5000 Winner

Pinpoint Payments has been recognized on the Inc. 5000 list of America’s Fastest-Growing Private Companies five years in a row. This achievement highlights our commitment to innovation, merchant-first solutions, and consistent business growth.
trust pilot 2

Rated 4.8 out of 5 by Merchants Nationwide

Thousands of businesses trust Pinpoint Payments to process millions in transactions every month.
With a 4.8 Trustpilot rating, we’re proud to deliver reliability, support, and real results that business owners can count on.
trust pilot 3

A+ Rating with the Better Business Bureau

Pinpoint Payments is proud to be an A+ accredited business with the BBB, reflecting our long-term track record of honesty, transparency, and exceptional customer service. In addition, our award-winning support team (recognized by The Talk Awards 2025) provides 24/7 assistance in English and Spanish.

Our Clearwater Office Address

1901 Ulmerton Road #485, Clearwater, FL 33762

map

Our Leadership Team

Meet the people behind Pinpoint Payments — a team of entrepreneurs, technologists, and industry veterans committed to redefining what payment partnership means.

Amy Hess

Deployment Specialist

Amy ensures every merchant’s setup process is smooth and efficient. From configuring terminals to coordinating deployments, she makes sure merchants are ready to accept payments without delay.

Nicole Lanciault

Client Success

Nicole supports merchants after onboarding — helping them get the most out of their Pinpoint solutions. Her proactive approach and dedication to customer care make her an essential part of our client success story.

Luis Ruiz

Terminal Support

Luis keeps our merchants’ systems running seamlessly. He provides quick, reliable support for all terminal and POS needs, ensuring merchants experience zero downtime and complete confidence.

Terry Eaton

Underwriting

Terry handles underwriting with precision and fairness. His expertise helps merchants — including those in complex or high-risk industries — get approved efficiently and securely.

Bryce Neff

National Account Executive

Bryce connects businesses nationwide with the right payment solutions. His deep understanding of merchant needs and payment systems helps clients grow and operate with confidence.

JohnFranco Archuleta

Business Consultant

JohnFranco advises merchants on optimizing their payment processes. His consultative approach helps businesses save money, boost efficiency, and prepare for long-term growth.

Dawn Harry

Business Consultant

Dawn builds trusted relationships with every merchant she works with. Her approach is rooted in clarity, transparency, and genuine care for helping clients succeed.

Thomas Imrie

Business Consultant

Thomas brings experience and a hands-on attitude to every partnership. He helps merchants navigate their payment solutions and identify opportunities to maximize savings.

Alfonso Azuaje

Business Consultant

Alfonso focuses on helping high-risk and high-volume businesses find reliable, compliant solutions. His adaptability and problem-solving mindset make him a key asset to the team.

Why Our Clearwater Team Matters

Every great partnership starts with people who care.

Our Clearwater team doesn’t just process payments — they build relationships, solve problems, and help merchants scale smarter. Their commitment ensures that every business, big or small, feels supported every step of the way.

Subtle_Animation_Video_Generation