As of February 8, 2019, the Wells Fargo mobile has been experiencing difficulties in operation. From the Wells Fargo Twitter: “We’re experiencing system issues due to a power shutdown at one of our facilities, initiated after smoke was detected following routine maintenance. We’re working to restore services as soon as possible. We apologize for the inconvenience. We want our customers to know that this is a contained issue affecting one of our facilities, and not due to any cybersecurity event. We apologize for the inconvenience caused by these system issues, and any Wells Fargo fees incurred as a result of these issues will be reversed.”
There was a system issue that caused intermittent outages, which caused a failure in the online banking and mobile app. Users were not able to check account balances or see recent activity. Transactions should now be back online amidst a slew of complaints that direct deposits and paychecks were not going through to their customer’s accounts. Wells Fargo is still hustling to restore all of their systems, including balances shown on ATMs. They assured the public that the transactions were processed normally; however, the deposits were not reflected in bank statements. This affected payroll, customer relations, and peace of mind.
Companies that use Wells Fargo for payroll processing were hit the hardest, as they were not sure whether or not the employee paychecks would go through. Wells Fargo is the fourth-largest bank in the United States, with offices across both coasts. Wells Fargo is quickly correcting the issue and all systems should be operational by the end of the day.
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